WHY HAVE A COURAGEOUS CONVERSATIONS?
At some point, we all find ourselves feeling uneasy about a difficult conversation and concerned about how the other person (or our self) will react in the moment.
Often, because of this discomfort, we put off the conversation for too long, or avoid it altogether – this can cause the situation to escalate or lead to the loss of a valuable opportunity.
A timely, courageous conversation can prevent a conflict, sustain and strengthen relationships, and create unexpected new openings. Courageous conversation skills give you the confidence and capability to:
deliver or receive bad news
apologise for something significant
bridge a significant gap to reach agreement
address performance or delivery issues
ask for help or money
talk about health, wellness, and other sensitive issues
speak with a disaffected or likely unsupportive group of people
say ‘no’ when under pressure to say ‘yes’
discuss differences or equity issues
present a challenging position, and more...
WHAT IS COURAGEOUS CONVERSATION COACHING?
It is confidential, one-to-one coaching that supports you have or reflect on your important conversations in an effective, open, and timely manner and use the opportunity to develop and apply courageous conversations skills for future use.
build your courage and overcome your fears of instigating or engaging in the conversation
clarify your own goals, interest and needs
gain insight to your own behaviours in and around difficult conversations
decide when to let something go (or not)
build rapport and trust
identify the right words at the right time
prevent things from escalating into a dispute or conflict.
WHY INVEST IN THIS COACHING?
Courageous conversation skills are applicable in every part of our lives. When used well they can generate amazing opportunities, sustain and improve important relationships, and prevent unnecessary, stressful, and expensive disputes.
Developing and practising these competencies through coaching will set you up with the habits, confidence, and resilience you require not only for the present situation but for future, successful courageous conversations.
WHAT WOULD MY COACHING JOURNEY LOOK LIKE?
The process begins with you setting your own goals for the coaching and clarifying the dynamics and history that have led to the need for a difficult conversation - you are provided with a Guide and Workbook to assist you. The completed workbook is confidential to you and your coach. Your coach is available to answer any questions and provide advice.
The coaching begins with one long coaching session and is followed by a number of shorter sessions. The coaching is focused on your specific situation and customised to your needs. Towards the end of the process you will be able to rehearse the conversation and come away feeling well-prepared and confident.
After your real-life courageous conversation, you get to debrief with your coach, reflecting on what worked well and not so well, work on fine-tuning your skills, and set your own next steps, where relevant.
WHAT ARE MY DELIVERY OPTIONS?
The coaching can be delivered face-to-face, by video conference or over the phone, as you require.