COURAGEOUS CONVERSATION
TRAINING

Up to 18 participants per customised session

Three penguins talking to a seal
 

WHAT WILL THE PARTICIPANTS COME AWAY WITH?

An understanding of:

  • the dynamics of communication and conflict

  • both their own and others’ communication styles and conflict ‘imprints’

  • effective courageous conversation techniques and have the confidence to then apply them in relevant conversations arising after the training

  • how to effectively utilise the organisation’s values in work-related courageous conversations.

IS THE TRAINING COMPREHENSIVE?

Courageous conversation skills are required and transferable across of every part of life, yet, surprisingly they are seldom taught as a set. This training offering is comprehensive - it covers all of the attitudes, skills and tactics required to have timely and effective difficult conversations.

IS THE TRAINING CUSTOMISABLE TO MY ORGANISATION'S NEEDS?

Yes, and it is important that it is! The training is customised to the specific values, needs and interests of the organisation or group commissioning the training, and to the target participants in the courageous conversations (e.g. courageous conversations with stakeholders, people leaders, colleagues, team mates etc.) The training is designed to be relevant, practical and actively applied post-training.

WHY SHOULD MY ORGANISATION INVEST IN THIS TRAINING?

Courageous conversations are needed more than ever at this highly unpredictable and challenging time.


Effectively, genuine and timely courageous conversations, whether they be with a colleague, a direct report, team, or an external stakeholder, can prevent disputes, sustain and strengthen relationships, and generate unexpected new opportunities.

This training will grow the confidence and capability of your people leaders and team members to have transformative courageous conversations.

WHAT IS THE SERVICE DELIVERY PROCESS?

The process begins with a detailed briefing session. This is an opportunity for you to outline and clarify your organisation’s specific training interests and needs, discuss relevant context, and share your organisation’s values. The outputs of this meeting will allow Robyn to tailor the training to your specific needs and environment.


You will then receive a draft communication for participants for your input, which, once finalised, can go out to participants over your name or Robyn’s as you prefer.


The training itself is multi-modal allowing for different learning styles. Participants receive pre-workshop reading material, and in the sessions, Robyn utilises a range of visual, verbal, and interactive training techniques. Participants are left with useful tools and resources for future use. The training is designed to be relevant, practical, and actively applied post-training.


One month after the full-day training session Robyn holds a 1-hour follow-up session with participants to respond to questions arising and to discuss real life experiences. Finally, Robyn provides a written report on the training to the organisation.

WHAT ARE THE DELIVERY OPTIONS?

The training can be delivered face-to-face, or by video conference, as you require.

 

Join the Conversation #

difficult conversation training, conflict resolution training, dealing with difficult people training, conflict management training, employee relations training, workplace training, effective manager communication, effective staff communication, effective team communication, effective communication with clients, effective communication with stakeholders, confidence to speak up, effective communication skills, autonomous managers, people leadership, conflict resolution in teams, conflict resolution in a team, conflict resolution for teams

 

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