COURAGEOUS CONVERSATION
PROFESSIONAL LEARNING

In-house, interactive, and fully customised to your specific needs and environment.

WHAT WILL THE PARTICIPANTS COME AWAY WITH?

IS THE TRAINING COMPREHENSIVE?

Courageous or necessary conversation skills are required, and are transferable, across of every part of life, yet surprisingly they are seldom taught as a set. This training offering is comprehensive - it covers all of the attitudes, skills and tactics required to have timely and effective difficult conversations.

IS THE TRAINING CUSTOMISABLE TO MY ORGANISATION'S NEEDS?

Yes, and it is important that it is! The training is customised to the specific values, needs and interests of the organisation or group commissioning the training, and to the target participants in the courageous conversations (e.g. courageous conversations with stakeholders, people leaders, colleagues, team mates etc.) The training is designed to be relevant, practical and actively applied post-training.

WHY SHOULD MY ORGANISATION INVEST IN THIS TRAINING?

Courageous conversations are needed more than ever at this highly unpredictable and challenging time.

Effectively, genuine and timely courageous conversations, whether they be with a colleague, a direct report, team, or an external stakeholder, can prevent disputes, sustain and strengthen relationships, and generate unexpected new opportunities.

This training will grow the confidence and capability of your people leaders and team members to have transformative courageous conversations.

WHAT IS THE SERVICE DELIVERY PROCESS?

The process begins with a briefing session. This is an opportunity for you to outline and clarify your organisation’s specific training interests, discuss relevant context, and share your organisation’s values. The outputs of this meeting allow Robyn to tailor the training to your specific needs and environment.

You will then receive from Robyn a draft training plan, for your input - a further step towards ensuring the training really hits the mark. Robyn will also collect from you some relevant, real-life difficult conversation scenarios, which she will anonymise and adapt to create on-point, interactive, training activities.

The training itself is multi-modal allowing for different learning styles. Participants receive pre-workshop reading material and/or undertake a preparatory online activity. In the sessions, Robyn utilises a range of visual, verbal, and interactive training techniques. Participants are left with useful tools and resources for future use. The training is designed to be relevant, practical, and actively applied post-training.

Post workshop options, to help embed the learning, are also available and recommended. These can be a follow-on session held about a month out, action learning group work, one-to-one confidential online sessions with Robyn, assigned additional viewing and reading, among other options.

WHAT ARE THE DELIVERY OPTIONS?

The training can be delivered face-to-face, or by video conference, or a hybrid of the two, as you require.

To learn more contact Robyn

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This depends largely on your brief. However, in general terms, participants will come away with an understanding of:

the dynamics of challenging conversations and conflict
their own and other's conflict responses and strategies for effectively managing these natural responses effectively
courageous conversation skills and techniques, with the confidence to then apply them in a timely and appropriate manner
how to prepare for, invite, open, structure, close, and follow-up on an important conversation
how to effectively apply the learning, for success, in their specific, current work context.